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You can find answers to some of the most frequently asked questions here, so feel free to send us a message if you do not find what you are looking for.
Booking your transfer with SHAH CORPORATE CHAUFFEURS is quick and simple. You can book directly through our website by filling out the online form, or download our Mobile App for an even easier experience. Prefer personal assistance? Our team is just a call, live chat, or email away — always ready to help you arrange your journey hassle-free.
All bookings with SHAH CORPORATE CHAUFFEURS require prepayment by card — cash payments are not accepted. For your convenience, we offer multiple secure online payment options. If you have any questions or need assistance during the payment process, our customer support team is always happy to help.
You can easily cancel your booking by emailing us with your booking reference and reason for cancellation, calling our Operations Centre, or using the cancellation feature in our customer app. Please ensure you follow the provided instructions to guarantee a smooth and hassle-free cancellation process.
Once your transfer is confirmed, you’ll receive clear instructions on where to meet your driver. In most cases, your chauffeur will be waiting in the arrivals hall at the designated meeting point, holding a sign with your name and the company logo for easy identification.
Yes, our transfer services are available 24/7. Whether you have an early morning departure or a late-night arrival, we will be there to provide reliable transportation.
Yes, absolutely! We provide transfers with multiple stop-offs, so whether you need to visit different hotels, offices, cities, or attractions, we can tailor your journey to match your plans. Simply let us know your requirements at the time of booking, or get in touch with our customer support team to customise your itinerary.
We recommend booking your transfer as soon as your travel plans are confirmed to guarantee vehicle availability and the best service experience. However, we understand that last-minute requests can happen, and our team will always do its best to accommodate you, even on short notice.
Yes, we specialise in providing premium transport solutions for larger groups and corporate events. Our diverse fleet includes executive saloons, luxury SUVs, and spacious MPVs, and we can also arrange multiple vehicles to accommodate your requirements. Whether it’s an important business meeting, conference, or a special occasion, our team will tailor a bespoke travel plan to ensure a seamless, professional, and comfortable experience for all passengers.
Yes, we can provide child seats and booster seats upon request, subject to availability. When making your booking, please specify the number and type of seats required, and we will do our best to arrange them for your transfer. While we cannot guarantee availability in all cases, we will notify you promptly if they are not available.
Yes, all our drivers are licensed by Transport for London and have extensive experience in providing professional transfer services. Each chauffeur is carefully selected to ensure your safety, comfort, and a pleasant journey.
Yes, our drivers provide a professional Meet and Greet service inside the terminal. They will be waiting with a sign displaying your name for easy identification and to assist you upon arrival.
Yes, we provide full driver details, including their mobile number, so you can easily contact them if needed during your transfer. These details are usually shared within 12–24 hours prior to your booking time.
We continuously monitor all flight schedules in real time. If your flight is delayed or cancelled, our operations team will automatically adjust your pickup time, ensuring that your chauffeur is ready when you land. By providing accurate flight details at the time of booking, we guarantee a smooth, stress-free experience without any unnecessary waiting or inconvenience.
Yes. At Shah Corporate Chauffeurs, we actively monitor your flight in real time to stay updated on any delays or changes to your arrival schedule. This allows your chauffeur to adjust the pickup time accordingly, ensuring a seamless and stress-free experience the moment you land.
Waiting time refers to the additional minutes your chauffeur waits beyond the standard grace period. For local pickups, this is calculated from the scheduled pickup time, while for airport transfers it begins from the actual flight landing time. Any extra waiting will be charged in line with our tariff, and full details can be found in our Price List or confirmed through our customer support team.
If passengers are not ready to depart within the complimentary waiting time, additional waiting charges may apply. These charges are calculated based on the delay in departure from the agreed collection point and are outlined clearly in our Price List.
If your flight is delayed by more than 90 minutes while the allocated driver is already on the way or at the pickup location, extra waiting charges will apply. The first 90 minutes of in-air delay are complimentary, but any additional delay beyond this will incur waiting time fees as per our Price List.
We value punctuality and always strive to provide the best service possible. If your journey is completed, we do not typically offer refunds for delays. However, in cases where the Meet and Greet service is not performed on time, we may offer a discretionary refund of £10, depending on the circumstances.
For standard address collections, we provide up to 15 minutes of free waiting time. For airport and major port or cruise terminal pickups with Meet and Greet service, you’ll receive up to 30 minutes of free waiting time and parking, starting from the scheduled pickup time.
For airport pickups, we calculate the scheduled pickup time by adding the selected hold-off period (time frame) to the last known estimated arrival time of your inbound flight. This ensures your driver is ready to meet you at the most appropriate time, based on your flight’s expected landing.
Shah Corporate Chauffeurs is your premier choice for airport transfers and chauffeured services throughout the UK. We are strategically located just 5 minutes
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